Refund & Return Policy

Effective Date: 8/12/2025

At Closet Echo, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Returns

• You may request a return within [X] days of receiving your order.

• Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

We cannot accept returns for:

• Sale or clearance items

• Gift cards

• Underwear, swimwear, and intimate apparel (for hygiene reasons)

• Customized or personalized products

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within [X] business days.

• Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).

4. Exchanges

• We offer exchanges for the same item in a different size or color (subject to availability).

• If the requested exchange is unavailable, we will issue a refund instead.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.

• We recommend using a trackable shipping method, as we are not responsible for lost returns.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [X] days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.

7. How to Start a Return

To request a return, please contact us at:
📧 Email: info@closetecho.com

8. Policy Changes

Closet Echo reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on our website with the updated effective date.